Privacy Policy

Last Updated: 17 August 2026

ALEXANDER PROTOCOLS PVT. LTD. (“ALEXANDER”, “we”, “our” or “us”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose and protect information when you visit or interact with alexanderprotocols.in, purchase or enquire about our products, contact us, or otherwise interact with our services.

  1. Information We Collect

Depending on how you interact with us, we may collect the following information:

Personal and contact information

  • Name
  • Email address
  • Mobile or telephone number
  • Billing and delivery address

Order and transaction information

  • Products purchased or ordered
  • Order details
  • Billing information
  • Payment and transaction-related information
  • Delivery information

Communication information

  • Information you provide when contacting us through email, forms, customer support or other communication channels.

Technical information

  • IP address
  • Browser and device information
  • Operating system
  • Website pages visited
  • Date and time of visits
  • Other information collected through standard website technologies.
  1. How We Use Your Information

We may use personal information to:

  • Process and fulfil orders.
  • Arrange delivery of products.
  • Process payments, refunds and related transactions.
  • Respond to enquiries and provide customer support.
  • Communicate with you regarding your orders, enquiries or account.
  • Improve our website, products and customer experience.
  • Understand website usage and improve website performance.
  • Prevent fraud, misuse and unauthorized activity.
  • Comply with applicable legal, regulatory and accounting requirements.
  • Send promotional or marketing communications where permitted by applicable law and, where required, with your consent.
  1. Payment Information

Payments made through our website may be processed by third-party payment service providers.

Where applicable, payment details such as card or banking information may be collected and processed directly by the relevant payment service provider. We do not intend to store complete payment-card details on our own servers.

Third-party payment providers may process information in accordance with their own privacy policies and applicable security standards.

  1. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Enable essential website functions.
  • Remember preferences.
  • Understand how visitors use our website.
  • Improve website functionality and performance.
  • Support analytics and, where applicable, marketing activities.

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.

  1. Sharing of Personal Information

We do not sell or rent your personal information.

We may share personal information where reasonably necessary with trusted service providers and business partners, including:

  • Payment processing providers.
  • Logistics and delivery partners.
  • Website hosting and technology providers.
  • Analytics and communication service providers.
  • Professional advisers and service providers.
  • Government authorities, regulators or law-enforcement agencies where required by applicable law.

We seek to limit such sharing to information reasonably necessary for the relevant purpose.

  1. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure. Accordingly, while we take appropriate precautions, we cannot guarantee absolute security of information transmitted through the internet.

  1. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfil the purpose for which it was collected.
  • Provide our products and services.
  • Maintain appropriate business and transaction records.
  • Resolve disputes and enforce our agreements.
  • Comply with applicable legal, tax, accounting and regulatory obligations.
  • Protect our legitimate business interests.

When personal information is no longer required, we may securely delete or anonymise it, subject to applicable legal requirements.

  1. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

  • Request information about the personal data we process.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal information where applicable.
  • Withdraw consent where processing is based on consent.
  • Raise a grievance regarding the processing of your personal information.

To exercise an applicable privacy right or raise a privacy-related concern, please contact us at:

alexanderprotocols@gmail.com

We may need to verify your identity before processing certain requests.

  1. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, security or content of third-party websites. We encourage you to review the privacy policies of those third parties before providing them with your personal information.

  1. Children’s Privacy

Our website and products are not specifically directed towards children.

We do not knowingly seek to collect personal information from children except where permitted and appropriately authorised under applicable law.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, legal requirements or privacy practices.

Any updated version will be published on this page with a revised “Last Updated” date.

  1. Contact Us

If you have any questions regarding this Privacy Policy, wish to exercise an applicable privacy right, or wish to raise a privacy-related grievance, please contact us:

ALEXANDER PROTOCOLS PVT. LTD.
C-042C, 4th Floor, Supermart, DLF Phase-IV,
Gurugram, Haryana – 122009, India

Email: alexanderprotocols@gmail.com.