Last Updated: 21 September 2026
Welcome to alexanderprotocols.in, run by ALEXANDER PROTOCOLS PVT. LTD. (“ALEXANDER”, “we”, “our” or “us”).
By using our website or placing an order, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the website.
Who Can Buy
You must be at least 18 years old to place an order. If you are younger, please ask a parent or guardian to order for you.
Using Our Website
Please use the website honestly and lawfully. You must not:
Try to gain unauthorized access to our systems.
Introduce viruses or harmful code.
Copy or reproduce our content without written permission.
Give us false or misleading information.
Products and Prices
We try to show our products and prices accurately, but mistakes can happen. Colours and packaging may look slightly different from your screen.
Prices are in Indian Rupees (INR) and include applicable taxes unless stated otherwise. If we find a pricing error, we may cancel the order and refund you in full.
Orders and Payment
Your order is confirmed only when we accept it. We may cancel an order if a product is unavailable, payment fails, or we suspect fraud. If we cancel after you have paid, you will receive a full refund.
Payments are handled by third-party payment providers.
Shipping, Returns and Refunds
Delivery times are estimates, not guarantees. Please see our Shipping & Returns page for details on delivery, returns and refunds.
Our Content
Everything on this website, including logos, text, images and designs, belongs to us. Please do not use it without our written permission.
Our Responsibility
The website is provided “as is”. We are not responsible for indirect losses arising from its use. If something goes wrong with an order, our liability is limited to the amount you paid for that product.
This does not affect your rights under Indian consumer law, including the Consumer Protection Act, 2019.
Governing Law
These Terms are governed by the laws of India. Any dispute will be handled by the courts in Gurugram, Haryana.
Complaints
If you have a complaint, please write to our Grievance Officer at alexanderprotocols@gmail.com. We will acknowledge it within 48 hours and aim to resolve it within one month.
Changes to These Terms
We may update these Terms from time to time. The updated version will be published on this page with a revised “Last Updated” date. If you keep using the website, it means you accept the changes.
Contact Us
ALEXANDER PROTOCOLS PVT. LTD.
C-042C, 4th Floor, Supermart, DLF Phase-IV,
Gurugram, Haryana – 122009, India
Email: alexanderprotocols@gmail.com.